Customer experience development
Listening to customers and having an in-depth understanding of the customer journey help you develop successful products and services as well as efficient communication. We will help you find out how to further improve your customer experience.
Is our brand positioned correctly? Are customers happy with our service? How do we compare to our competitors? How likely are our customers to recommend us to their friends and colleagues? How does our brand rank in the brand Net Promoter Score (NPS) comparison within its own competition group?
We will find answers to your questions and help you take more efficient action. The more people there are who recommend your brand and the fewer people there are who reject it, the more loyal your customers and the more secure your market share. We base our work on reliable customer information, insight and experience.
We serve you in the following areas:
- Customer satisfaction surveys
- Customer retention and NPS
- Path to purchase surveys
- Product and service concept research
- Service usability testing
- Distribution channel research